1. Answer calls and assess customers’ technical support needs and handle/route accordingly.
2. Identify and provide input on unique or recurring customer problems.
3. Sort out technical and some of the basic technical issues based on FAQs.
4. Update customers about product line and service offerings, current products and technologies.
5. Maintain accurate call logging and tracking into Call support database.
6. Classification of issues and root causes correctly and accurately.
Shifts : Rotational Night shifts
Excellent Opportunity for FRESHERS + EXPERIENCED !!!
If Interested Walk-in at the below mentioned Address.
Desired Candidate Profile
1. Possess excellent communication skills and the ability to work with diverse range of people.
2. Analytical, articulate, result-oriented, able to perform under pressure and provide excellent follow up.
3. Good organizational, interpersonal and reporting & documentation skills.
4. OK for 24X7 Shifts
QUALIFICATION CRITERIA
Experience : 0 to 5 yrs.
Salary : INR 1,50,000 – 3,75,000 PA
Job Location : Hyderabad / Secunderabad
Qualification : BE/B.Tech. BCA, B Sc, BA, B Com, BA,MBA/PGDM
Company Name : Genpact
Company Address : NA
Company Profile : Genpact, formerly GE Capital International Services(GECIS), a GE affiliate and India’s largest BPO and Knowledge Services organization, has over 20,000 employees spread across India, Mexico, Hungary, Poland, Romania, Philippines and China. In India, Genpact has over 16,000 employees working in offices in Delhi, Gurgaon, Hyderabad, Bangalore, Kolkata and Jaipur. Genpact provides a world class working environment and opportunities for career enhancement through focused training and rotations in different functions. Genpact also provides benefits such as medical, accident and life insurance, transport and round-the-clock medical facilities.Genpact was also recently named the 3rd best company to work for in India in the Business Today 10 Best Companies to work for in India survey. Genpact also topped the list of companies in the Dataquest 2005 BPO Company rankings.
WALKIN DETAILS
Walkin Date : 7th April – 16th April 2014
Time : 10AM – 2PM
Walkin Address : 14-45, IDA UppalOpp. NGRIHabsiguda, Hyderabad
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